As one who talks about being exceptional and delivering exceptional customer experience, it saddens me to say that I have committed one of the most common customer service missteps. Assuming.
A client gave me some information and I assumed it meant the deadline was no longer as hard-and-fast as originally communicated, so I took my foot off the gas and coasted to the finishline. Only to find out I was wrong. And my client was looking bad to their client which was all on me.
I was blissfully and ignorantly going along. There was no communication through this time that my client was unhappy, and no news is good new right? Wrong. They were not happy, and were stewing over it while I was completely unaware.
We are all human and in the stress and hussel of business it is too easy to take the easy road on bad habits. Regular and deliberate communication in imperative to success. And always remember the old adage: You know what happens when you assume…
